Terms and Conditions
Website owner, the offering, and binding of Terms
This website is owned and operated by Vandito LLC DBA Moab Campervan. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors campervan and equipment rental and delivery and trip advice. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 21 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When renting an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to rent it: (ii) you enter into a legally binding contract to rent an item when you commit to rent an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged with your payment method.
Return and refund policy
Online businesses selling products are required to present their product return policy and refund.
We offer a flexible cancellation policy:
If cancelled more than 30 days prior to departure:
100% of the booking total is refunded minus a $50 cancellation fee and a 3% credit card charge on the total amount including the deposit.
If cancelled less than 30 days but more than 5 days prior to departure:
Renter is responsible for 25% of the nightly total (i.e. excluding the security deposit and any add-ons)
Renter can opt to reschedule (for up to one year) and receive a partial, 80% credit towards another trip
If cancelled less than 5 days but more than 48 hours prior to departure:
Renter is responsible for 50% of the nightly total (i.e. excluding the security deposit and any add-ons)
Renter can opt to reschedule (up to one year) and receive a partial, 65% credit towards another trip
If cancelled less than 48 hours prior to departure:
Renter is responsible for 100% of the nightly total (i.e. excluding the security deposit and any add-ons)
Renter can opt to reschedule (up to one year) and receive a partial, 50% credit towards another trip.
Changes resulting in a decrease in days will be charged the same fees above. There are no charges for changes resulting in an increase in days or a change of dates with the same number of days(subject to available dates).
If you have to cancel during a trip, a "day" is counted in your favor, for example: If you book a 5 night trip, and have to cancel after 2 nights out, you will be charged for those two nights, plus another 2 nights, and 50% of the fifth night. If you book a 10 night trip and have to cancel after 2 nights, you will be charged two nights, plus another 2 nights, plus 50% for 2 more nights, and 25% for the remaining 5 nights.
Retention of right to change offering
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Warranties & responsibility for services and products
We try our best to keep our van operating in a tip-top condition by regularly maintaining our vehicles and performing safety checks.
Due to the rural nature of Southeastern Utah and the age of the vehicles, we prefer that our vehicles stay within roughly a 2 hour driving radius of Moab, or approximately 100 miles. This includes quite a large area with a lot to explore. In the event of a breakdown, our vehicles are fully covered for towing within this area. If a vehicle breaks down due to collision or driver error(i.e. stuck in a ditch; leaving the lights/radio on; inability to operate a functioning vehicle), you are responsible for any amount your personal auto insurance and our fleet insurance does not cover.
If you fall outside of the 2 hour driving radius, you will be responsible for any towing cost per mile (over 100 miles) if the vehicle breaks down due to a collision or driver error. Towing costs for breakdowns that are not a result of a collision or driver error will be covered if you are within 150 towing miles of Moab (you pay for any amount over 150 miles). If you have personal roadside assistance coverage such as AAA, then we recommend you travel with that as well for added peace of mind. Additionally, in the case of collision, your personal vehicle insurance may cover the additional cost of towing.
In the unlikely case of a vehicle breakdown, we will often be able to drive to you and either fix the van on the spot, or trade out your vehicle with another nearly identical van. Again, given the rural nature of Southeastern Utah, this is often the fastest way to get you back on the road! We ask that you try to contact us first to help you self rescue, and/or secure a tow or other assistance for the vehicle.
Vans are outfitted with spare tires and tools to change them, tire inflators, battery jump starters, and a spare hide-a-key for the door (not ignition).
Ownership of intellectual property, copyrights and logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Vandito LLC DBA Moab Campervan. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.
Right to suspend or cancel user account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
You agree to indemnify and hold Vandito LLC DBA Moab Campervan harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Vandito LLC DBA Moab Campervan be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, [website owner] assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United States, Utah, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Moab,UT. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
Customer support details & contact info
P.O. Box 436
Moab, UT 84532
Provisions recommended for websites with user communities
Effective date of the Terms 03/10/23
Our Vans are outfitted with all the gear you'll need for desert van camping.