Cancellation/Refund Policy

 

 

We offer a flexible cancellation policy:

• If cancelled more than 30 days prior to departure:

• 100% of the booking total is refunded minus a $50 cancellation fee and a 3% credit card charge on the total amount including the deposit.

 

• If cancelled less than 30 days but more than 5 days prior to departure:

• Renter is responsible for 25% of the nightly total (i.e. excluding the security deposit and any add-ons)

• Renter can opt to reschedule (for up to one year) and receive a partial, 80% credit towards another trip

 

• If cancelled less than 5 days but more than 48 hours prior to departure:

• Renter is responsible for 50% of the nightly total (i.e. excluding the security deposit and any add-ons)

• Renter can opt to reschedule (up to one year) and receive a partial, 65% credit towards another trip

 

• If cancelled less than 48 hours prior to departure:

• Renter is responsible for 100% of the nightly total (i.e. excluding the security deposit and any add-ons)

• Renter can opt to reschedule (up to one year) and receive a partial, 50% credit towards another trip.

 

Changes resulting in a decrease in days will be charged the same fees above. There are no charges for changes resulting in an increase in days or a change of dates with the same number of days(subject to available dates).

 

If you have to cancel during a trip, a "day" is counted in your favor, for example: If you book a 5 night trip, and have to cancel after 2 nights out, you will be charged for those two nights, plus another 2 nights, and 50% of the fifth night. If you book a 10 night trip and have to cancel after 2 nights, you will be charged two nights, plus another 2 nights, plus 50% for 2 more nights, and 25% for the remaining 5 nights.

 

Customer support details & contact info

moabcampervan@gmail.com

435.220.0024

P.O. Box 436

Moab, UT 84532

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Effective date of the Terms 03/10/23