Question 1

What about Insurance?

Accepted Answer

Our vans are fully covered through overlapping ways during your rental.

Primary Insurance:
In the unlikely event an accident does occur, your auto insurance policy will be used as the primary insurance coverage.  If you  carry comprehensive and liability coverage on your personal car,  coverage typically will extend to our rental vans.   You will need to provide us with a copy (photo) of your insurance card or travel policy information (International travelers), and driver's license, prior to your rental.

Secondary Insurance- Our Insurance Coverage:
We carry commercial fleet insurance coverage, with a Vehicle Combined Liability of 1,000,000, and a Vehicle Physical Damage that covers the full stated value of our vans.  Both have a $1000 deductible that would be the responsibility of the renter following a collision.  Depending on your auto insurance  deductible, this may may be covered by your policy.  
Our commercial fleet insurance is included in the daily rental rate and serves as a secondary insurance coverage for our vans, meaning our insurance would take effect after your personal vehicle insurance is utilized.

Supplemental Insurance- Credit Card:
You should also check with your credit card company—the credit card that  you’ll be using for your van rental. If there are any gaps in coverage  with your personal auto policy, the credit card company could provide  additional secondary coverage.  We recommend you book our vans with a credit card with rental coverage for extra peace of mind.

Supplemental Insurance- Online Options:
You can also opt to purchase supplemental rental insurance from a site like rentalcover.com 
Policies with a $0 deductible/$35,000 Collision Damage Waivers are only around $18/day for our vans.  This is an easy, affordable option if you do not have personal auto insurance.

Please contact us if you have  any additional questions about insurance on our vehicles or need help getting supplemental insurance.

Question 2

Do you offer Roadside Assistance?

Accepted Answer

We try our best to keep our van operating in a tip-top condition by regularly maintaining our vehicles and performing safety checks.

Due to the rural nature of Southeastern Utah and the age of the vehicles, we prefer that our vehicles stay within roughly a 2 hour driving radius of Moab, or approximately 100 miles.  This includes quite a large area with a lot to explore.  In the event of a breakdown, our vehicles are fully covered for towing within this area. If a vehicle breaks down due to collision or driver error(i.e. stuck in a ditch; leaving the lights/radio on; inability to operate a functioning vehicle), you are responsible for any amount your personal auto insurance and our fleet insurance does not cover.

If you fall outside of the 2 hour driving radius, you will be responsible for any towing cost per mile (over 100 miles) if the vehicle breaks down due to a collision or driver error.  Towing costs for breakdowns that are not a result of a collision or driver error will be covered if you are within 150 towing miles of Moab (you pay for any amount over 150 miles).  If you have personal roadside assistance coverage such as AAA, then we recommend you travel with that as well for added peace of mind.  Additionally, in the case of collision, your personal vehicle insurance may cover the additional cost of towing.

In the unlikely case of a vehicle breakdown, we will often be able to drive to you and either fix the van on the spot, or trade out your vehicle with another nearly identical van.  Again, given the rural nature of Southeastern Utah, this is often the fastest way to get you back on the road!  We ask that you try to contact us first to help you self rescue, and/or secure a tow or other assistance for the vehicle.

Vans are outfitted with spare tires and tools to change them, tire inflators, battery jump starters, and a spare hide-a-key for the door (not ignition).

Question 3

Do you deliver and/or pick-up?

Accepted Answer

Yes! Convenient pickup or delivery just about anywhere depending on availability:
  
-Moab airport ($55 one-way/$100 round-trip)
-Green River Train Station Platform($125 one way/$240 round-trip)
-Grand Junction Airport ($230 one way/$445 round-trip)
-Salt Lake or Provo Airport ($395 one way/$365 Round-trip)
-Downtown Moab Locations ($10 one-way)
-Other Moab Area Locations (Average $3.50 per mile round trip)

-Other Locations(Contact us for prices!).

Question 4

How do I get to Moab without driving myself?

Accepted Answer

Try a combination of these to get the best rate and convenience- i.e. maybe we deliver one way to Salt Lake, and you fly in or out of Moab, for example.

Bus-  twice a day the Salt Lake express arrives in Moab from Various locations:

Train- the Closest Train Station is the Green River Platform.  We offer delivery directly to the platform

https://www.amtrak.com

Plane-  You can fly directly into Moab via United and Delta.  Or, try Salt Lake (SLC), Provo (PVU), or Grand Junction(GJT).  We deliver to all of these locations.

We can also deliver to other locations such as Las Vegas or Denver.  Please call us for customized rates.

Question 5

What's included in the rental?

Accepted Answer

Our Classic Volkswagon Eurovan Camper is equipped with a stove, sink, fridge, 2 double beds, pop top, captains chairs, outdoor shower, air conditioning, heater, automatic transmission, and plenty of storage!  Our Volkswagen Vans are fully outfitted with all the gear you need for camping out, including all bedding, dishes/cookware and essential camping items like LED headlamps, lanterns and camping chairs- plus local guide books and maps.  The van itself sleeps up to four.

Need something more?  You can add on bike racks, bikes (depending on availability), paddle boards, tents, sleeping pads, extra sleeping bags, hammocks, firewood, charcoal, mini-grill, cast iron cookset, portable toilets, and additional refrigeration space for a small fee. If you need it, we probably have it, just ask!

Question 6

Can I park my car somehwere?

Accepted Answer

Yes- we have safe, ample parking on-site!

Question 7

Can I bring my pet?

Accepted Answer

Yes! Pets are welcome with a $50 cleaning fee.  Woof! Meow!

Question 8

What is your cancellation/refund policy

Accepted Answer

We offer a flexible cancellation policy:

If cancelled more than 30 days prior to departure:

100% of the booking total is refunded minus a $50 cancellation fee and a 3% credit card charge on the total amount including the deposit.

If cancelled less than 30 days but more than 5 days prior to departure:

Renter is responsible for 25% of the nightly total (i.e. excluding the security deposit and any add-ons)

Renter can opt to reschedule (for up to one year) and receive a partial, 80% credit towards another trip

If cancelled less than 5 days but more than 48 hours prior to departure: 	 	
Renter is responsible for 50% of the nightly total (i.e. excluding the security deposit and any add-ons)

Renter can opt to reschedule (up to one year) and receive a partial, 65% credit towards another trip

If cancelled less than 48 hours prior to departure: 	 	
Renter is responsible for 100% of the nightly total (i.e. excluding the security deposit and any add-ons)

Renter can opt to reschedule (up to one year) and receive a partial, 50% credit towards another trip.

Changes resulting in a decrease in days will be charged the same fees above.  There are no charges for changes resulting in an increase in days or a change of dates with the same number of days(subject to available dates).

If you have to cancel during a trip, a "day" is counted in your favor, for example:  If you book a 5 night trip, and have to cancel after 2 nights out, you will be charged for those two nights, plus another 2 nights, and 50% of the fifth night.  If you book a 10 night trip and have to cancel after 2 nights, you will be charged two nights, plus another 2 nights, plus 50% for 2 more nights, and 25% for the remaining 5 nights.

Question 9

What are the Classic Eurovans equipped with?

Accepted Answer

Want more details on the Van itself?  Here you go!
-Two 360 degree swiveling front captain seats with adjustable armrests
-Two-person rear bench seat
-Pop-up roof raises to create up to 7′ of floor-to-ceiling room
-74″ x 43″bed for two in the pop-up roof
-Rear bench unfolds in to a second 74″ x 43″ bed
-Wardrobe closet (37″ tall, 28″ wide, 15″ deep)
-15 cu. ft. of enclosed cabinet space (including wardrobe)
-20 cu. ft. of storage behind and under the rear bench
-Driver and passenger door storage pockets
-Silverware drawer
-AC/DC/LP gas refrigerator (2 cu. ft.)
-Two-burner LP gas stove with splatter shield
-Stainless steel sink and counter top
-Two multi-adjustable dining/utility table
-Auxiliary deep cycle battery (130 amp/hr rating)
-AC-to DC power inverter for laptops and small electronics
-Two 110-volt outlets, two 12-volt outlets (only work when plugged into exterior shore power)
-LED monitor panel for water tanks
-Fluorescent lights over gallery and lower bed
-Incandescent light for upper bed
-Privacy curtains for all windows
-Tip-out roof vent
-Auxiliary cold water sprayer at rear hatch to bath
-12,000 BTU forced air furnace

Question 10

What is the Ultra Classic Vanagon Equipped with?

Accepted Answer

Want more details on the Van itself?  Here you go!
-Two 360 degree swiveling front captain seats with adjustable armrests
-Two-person rear bench seat
-Pop-up roof raises to create up to 7′ of floor-to-ceiling room
-74″ x 43″bed for two in the pop-up roof
-Rear bench unfolds in to a second 74″ x 43″ bed
-Wardrobe closet
-Storage behind and under the rear bench
-Silverware drawer
-AC/DC/LP gas refrigerator
-Two-burner LP gas stove with splatter shield
-Stainless steel sink
-Two multi-adjustable dining/utility table
-Auxiliary deep cycle battery
-AC-to DC power inverter for laptops and small electronics
-Two 110-volt outlets, two 12-volt outlets (only work when plugged into exterior shore power)
-LED monitor panel for water tanks
-LED lights over gallery
-Privacy curtains for all windows
-Tip-out roof vent
- ARB Awning
- 3 inch lift with All-Terrain tires

Question 11

Where can I take the Vans?

Accepted Answer

Included in your rental are 75/miles per day (24 hour rental period).  Need more miles?  We charge $0.50/mile overage. 
 
The Vans are primarily for local adventures only- within a 2 hour driving distance or 100 miles (more or less) from Moab, UT.  Sometimes you may want to take them on a longer journey if renting for a week or more.  Please contact us with your trip specifics prior to renting so we can decide  if it's a good trip for our Vans. 
 
Please stay on paved or 2WD graded dirt or gravel roads- which will get you just about anywhere you want to go.  The van is slightly lifted, but the roads out here are rough.  Trust us!

Question 12

Where Should I Go?

Accepted Answer

There are so many choices in Southeastern Utah. Some are listed here with their distance from Moab.  Don't know where to go?  We know this area like...well...our back yard!  Contact us for suggestions- we are a small, local company with 50+ combined years of guiding experience. If you have questions, we can probably answer them!  We can even plan your trip and make campground reservations, equipment rentals, and activity bookings for a concierge fee.  Contact us for specifics.

Arches National Park- 5 minutes
Canyonlands National Park- 30 minutes
Capital Reef National Park- 2 hours
San Rafeal Swell- 1.5 hours
Bears Ears National Monument- 2 hours

Check out our Blog to look at our best camping/travel advice.

Question 13

Where can I camp?

Accepted Answer

So you've booked one of our Campervans and now you need to find a place to camp!   This is a list of some of our favorites around Moab:
Sand Flats Recreation Area- excellent views with access to hiking and biking trails.  Limited shade in Summer, but sunny in Spring and Fall.  Vault  toilets/no running water.  RESERVABLE
BLM river campsites- Check out Goose Island, Grandstaff, Drinks Canyon, Oak Hall, Big Bend, Kings Bottom, Jaycee Park, and Williams Bottom.  These all are great options if the weather is a bit warm.  Vault toilets/No running water. NON-RESERVABLE
Other BLM sites- North Klondike, Horsetheif.  Both of these sites have access to biking and hiking trails.  Limited shade in the Summer, but sunny in Spring and Fall.  Vault Toilets/No running water. NON-RESERVABLE
Deadhorse Point State Park- Camping with amazing views.  Reserve your campsite well in advance.  Flush toilets/Showers/Running Water. RESERVABLE
Canyonlands and Arches National Park- Campsites are great with good access to hiking.  Again, you will need to reserve your campsite well in advance. RESERVABLE
Willow Springs Campgound-  This is a great overflow area with good access to biking trails.  Vault Toilets/No Running Water. NON-RESERVABLE 
We recommend booking a campsite at a reservable spot if visiting on a weekend during the Spring or Fall when it is busiest.  Otherwise, campsites can usually be found on a first come-first serve basis during the off-season (Summer/Winter)  and mid-week (Tuesday/Wednesday/Thursday).
Contact us if you cannot locate any campsites and we may be able to help you out!
Please note- if you plan on camping outside of an established campground, there are very limited option available in the greater Moab area, and you must have a portable toilet system.  We rent both flushing and non- flushing systems for a small fee.  
Check out our Blog to look at our best camping/travel advice.

Question 14

Can I just park the van in a campground to use to basecamp and sleep at night?

Accepted Answer

Absolutely!  Many of our renters choose this option for exploring the local area, attending weddings, etc.  It's convenient not having to pack up every day...plus you get a millor dollar view every night unparalleled by any expensive hotel in town!

Question 15

How do your prices compare to Third Party Rental Platforms such as Outdoorsy and RVshare?

Accepted Answer

We also rent our vehicles through Outdoorsy and RVshare, and you are welcome to book our vehicles via their platforms.  Outdoorsy and RVshare may charge additional booking fees, taxes, and insurance, so,  you can expect to pay around 30% more for the same vehicle/same rental period if booking through them.  Our daily rate includes insurance and taxes and there are no additional booking fees.

Question 16

What if my dates are not available?

Accepted Answer

If your dates are not available to book directly via our website, please contact us as it is likely we have other Eurovans available for your dates.

Question 17

When will I get my security deposit back?

Accepted Answer

In most cases, your security deposit refund will be processed the day following the return of the vehicle.  It can take 7-10 days to process the refund through our merchant service provider if you pay by credit card.  If you would like your refund sooner, you must notify us before or immediately following the return of your vehicle and provide us with a PayPal or Venmo account.  Refunds through PayPal or Venmo generally take 2-3 days.

Contact: 435-220-0024

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